The smartest businesses are well aware that the acquisition, service and retention of Customers in North America and around the world  has dramatically changed since the global crisis brought on by Covid-19.  And to a very large degree, many of these businesses shall never return to the “old” normal.  Accordingly, enterprises can no longer assume that the old ways of doing things, including when it comes to contact centre management, is still acceptable.  Rather, no matter the vertical, successful companies must accept this “new reality” and develop appropriate and innovative ways to grow their client bases, provide an increasingly higher quality of service to their clients and, ultimately, to cement their clients’ loyalty.

With the foregoing in mind, the brightest, top executives have already adopted an increasingly “virtualized model” for their businesses and, most notably, with how they manage contact with their customers.  But this virtual world also makes maintaining the highest level of confidentiality and security with customer information even more important and challenging than before.  

It is vital to note however, that the traditional “bricks and mortar” contact management centres may still have an important place in the world of business.  Only now, they form part of a strong, integrated contact management strategy that is tailored to the specific needs of your business.

Since managing customers’ experiences is inevitably becoming increasingly virtual, having the right contact management partner in place can make the difference between a well-thought out strategy and one that fails.  Connection Source Canada differentiates itself as the highest quality facilitator of premium customer contact management programs in North America.  With over 30 years of front-line experience in the global market place, Connection Source Canada maintains its Head Office in Toronto, Canada with affiliated centres worldwide in the U.S.A., the Caribbean and the Pacific Rim to deliver a fully integrated contact management and support service program to your business.